In this article, we'll introduce you to Andi®, your personal pricing and profitability coach built into PrecisionLender.


Who is Andi?

Andi is the product of machine learning and artificial intelligence, and she’s your ideal lending analyst built into PrecisionLender. She works on thousands of deals each day with bankers like you using PrecisionLender. Andi’s goal is to use the information in PrecisionLender to give you insights that will drive pricing decisions that are more profitable, less risky, and focused on delivering the customized service that your clients need. As Andi becomes a better analyst, she applies her knowledge to help you win more deals that work for both the borrower and the bank.


Shows Andi in action


What are machine learning and artificial intelligence?

Machine learning and artificial intelligence, which are also commonly called augmented intelligence and AI, refer to technology that uses data to make recommendations or anticipate actions. Andi will use machine learning to leverage the vast amounts of data that PrecisionLender has about how loans are priced and how relationships evolve to give you actionable, valuable information to help you better serve your clients.


What can Andi help me with in PrecisionLender?

Andi builds on PrecisionLender’s ability to help you make deals work by recommending ways to improve profitability or mitigate certain risks, and she’ll become more helpful to you over time as she keeps learning.

Andi gives specific information that will make the biggest impact as you’re pricing deals by using Andi Skills – an “off the shelf” set of skills built by PrecisionLender that powers Andi’s suggestions on how to meet your targets. Andi Skills drive Andi’s ability to work with you as you price each Opportunity, showing you how to make the deal work, recommending other structures, and even identifying and highlighting opportunities to expand a relationship.

You can also ask Andi questions and she’ll search for relevant articles from our Support Center to find you the best answers. Andi also provides tutorials that show you how to complete some processes in PrecisionLender. In the future, you’ll be able to add, remove, modify, and extend any Andi skill to make sure that Andi understands your specific needs and helps you in the right ways.


How do I find Andi’s recommendations or ask her a question?

Andi lives on the Opportunity Screen in PrecisionLender and uses notifications to let you know that she has suggestions or alerts about your deal structure.



Click on Andi’s logo in the center footer area on the the Opportunity Screen to open the Andi window and view her recommendations. You can also click into individual fields with color tabs to see her suggestions.


Insights and Coaching

The bell indicates that you're on the view for insights and coaching. This is where you'll continue to see Andi's suggestions and recommendations for pricing your opportunity.




The talking bubbles indicate that you're on the view for your Andi conversation history. Anytime you ask Andi a question, your questions and her responses will appear there and remain there during your session so you're able to have richer conversations and refer back to the help she's provided.



You'll be able to rate Andi's response each time, which helps her continuously improve upon the coaching and help she provides. And in the event that Andi provides a response that you don't find helpful, she'll offer to connect you with our Support team to help.


Notification Colors

  • Green bars are for Andi suggestions that help you achieve your target.
  • Blue bars indicate that Andi has additional information for you.
  • Orange bars mean that Andi has a warning or a concern.
  • Red bars mean Andi has found an invalid entry, such as a letter in a field that only accepts numbers.
  • Purple bars appear after you’ve asked Andi a question, to let you know she has searched our Knowledge Base for articles relevant to your question.

Below is an example of the Andi suggestion colors in an Opportunity.



Do I have to teach Andi? How will Andi change over time?

Andi learns the more that she works with you. You don’t need to actively teach Andi, but giving her feedback by letting her know if her answers were helpful will help her learn to give you better answers. If there is something specific that you’d like Andi to know or do, please reach out to our Support team.


What kinds of questions can Andi answer?

Right now, Andi is focused on searching our Support Center for the best answers to your questions about using PrecisionLender. Because Andi can search for lots of different information, asking her questions in complete sentences (instead of using just one or two words) will help her find you better answers. If Andi can’t find exactly what you’re looking for, she can reach out to our Support team for backup.


What happens to my custom profitability rules in PrecisionLender?

If you’ve worked with our developers or consultants to create custom profitability rules in the past, those rules work the same way that they always have and are part of custom Andi Skills. Andi shows your custom Andi® Skills in the same place that she shows her other recommendations, or in the same place that your custom profitability rules were displayed before we introduced Andi.


I have another question.

Excellent! Please reach out to our Support team and we’ll be happy to help.


I wish Andi had this (fill in the blank) skill.

Great idea! Please contact our Support team and we’ll make sure that Andi brushes up on her skill set so she can deliver exactly what you need.