Connecting to PrecisionLender

This article provides PrecisionLender connectivity and whitelisting guidance for your bank's IT teams.

 

In this Article

 

Accessing the PrecisionLender Application 

The PrecisionLender application can be accessed via web browser through the following URL:

If you able to log in to PrecisionLender but are experiencing performance problems e.g. transactions that time-out, check with your network administrator regarding your  HTTPS Packet Inspection policy. If your company does employ HTTPS Packet Inspection it may be necessary to add a "Bypass rule" for the precisionlender.com domain, similar to the steps provided here for the Check Point brand firewall solution.

Relationship Awareness Uploads

Even though this is a command-line tool (pli.exe), it uses the same protocols and ports as the web-based application. The PLI utility hits the URL of your normal precisionlender application from the command line. For more information, please see our dedicated article about PLI.exe: Automating your uploads using pli.exe

 

Whitelisting Guidance

Application

If you need to whitelist our system for proxy reasons, we do not recommend whitelisting the PrecisionLender application via IP address since that address may change over time.

  • *.precisionlender.com
    • Additional sub-domains including the following are also used, so a blanket whitelisting of *.precisionlender.com is recommended
      • www.precisionlender.com
      • support.precisionlender.com
      • the URL your users use to log into PrecisionLender which could be application.precisionlender.com , application2.precisionlender.com , or even YourBankName.precisionlender.com
  • *.andi.com
    • This domain hosts Andi®, our virtual pricing analyst service.
  • *precisionlender.force.com
    • This domain is used to send surveys to clients.

 

Email

PrecisionLender uses several major email service providers (ESPs) to communicate with our clients and users for situations such as:

  • Client support
  • User password reset requests
  • Product update newsletters
  • Automated usage statistics emails

We strongly recommend that all clients whitelist all email coming from the PrecisionLender.com  and postmarkapp.com domains (Postmarkapp.com is used for transactional emails such as password resets).

 

Supporting Domains 

  • Zendesk - Our support center is hosted at Zendesk and many of the resources on our support site are served from:
    • *.zendesk.com
  • Wistia - We rely heavily on streaming video content for support and training materials.  These videos are served from:
    • *.wistia.com
    • *.wistia.net

 

LITMOS Learning Center

  • Technical Requirements:
    • A Broadband Internet connection
    • Web browser:
      • Internet Explorer 8+
      • Firefox 2+
      • Safari on Mac 1.2+
      • Google Chrome
    • Javascript and Cookies enabled
    • Flash Player 9+
  • Whitelist Information: