Merging and Splitting Relationships

Hi there! Before you continue, please confirm which PrecisionLender version you are on.

If your Relationship Grid starts with Name followed by Owner, please continue with this article.


If your Relationship Grid starts with Name followed by Parent, please see the Moving Relationships article.


If there is NO parent column and you see wording using 'move' instead of 'merge' or 'split', please see the Merging and Splitting Relationships using the Move Functionality article.



Merging and splitting relationships within PrecisionLender is quick and easy. This guide will teach you how the process works, and what happens to the relationships involved.

PrecisionLender uses a unique identifier from your bank’s core system (for example, a taxpayer ID) to create each relationship. However, just because a relationship has a unique ID, that doesn’t always mean lenders think of it separately from its related owners and entities.

In order to reflect how lenders view relationships from an organization and profitability standpoint, PrecisionLender allows you to manually merge and split relationships. When relationships are merged, the parent relationship becomes the entity under which all the merged relationship activity takes place.


In This Article


Who Can Merge Relationships?

In order to merge one relationship into another, you must have one of the following rights on the relationship being merged:

  • You must own it OR
  • You must have the rights to Edit it (have Edit Any Relationships rights) AND see it (have View All Relationship rights AND the Relationship is in a visible region)

Let's take a look at a couple of examples.

Example 1 Example 2

Lender A owns Relationship 123 and wants to merge it into Relationship 456. Lender A owns both relationships. Can Lender A successfully merge these relationships?

Yes, Lender A can merge these relationships because they own both Relationship 123 and Relationship 456.


Merging Relationships

Once you’ve confirmed that you have permission to merge relationships, it’s time to head to the Relationships Section and begin the process.


How to Merge Relationships

On the Relationships grid, hover your cursor over the relationship that you want to become the parent relationship, and click on the merge icon merge.png next to the Owner column.

Shows the merge option in the relationship grid


This will prompt the merging window, and the parent relationship name will be displayed in the top-right header that reads Relationships to be merged into

Find the relationship(s) you wish to merge into the parent relationship by using the search box and the grid, and select Merge In. This will add the relationship to the list in the merging window. You may also withdraw relationships from this list by selecting Remove.

When you’re ready to complete the process, click Merge in the bottom-right of the window to submit your changes.


After merging, open the parent relationship page to see the merged-in relationship listed in the Existing Core Relationships section.

In most cases, relationships merged in PrecisionLender will remain intact through subsequent data refreshes from your core system. However, depending on how your bank has configured Relationship Awareness, your changes may be overwritten by the next core data upload. 

If you are unsure which method your bank has implemented, please contact Support.


Identifying a Parent Relationship

Parent relationships can be identified by multiple Relationship IDs in the upper right corner of the Relationship Page. Additionally, if the Split command in the top bar is highlighted, this indicates there are child relationships that have been merged-in.

Shows the split option and the relationship id info in the relationship page



Splitting Relationships

You can easily reverse the merging process by using the Split functionality. Only relationships with multiple Relationship IDs and that were manually merged in PrecisionLender can be split-out from a parent relationship.

In order to Split a relationship you must have Transfer relationship rights in your Security Profile.


How to Split Relationships

On the Relationships Grid, select the name of the parent relationship housing the relationship you want to split-out, then select Split in the toolbar.

Shows the split option in the relationship page


This will prompt the splitting window, where you can select one or more relationship(s) to be split out from the parent relationship. In this window, the left side represents the existing parent relationship and the right side represents the new relationship being created by the Split process.


To split a relationship, select the entity from the External Identifier field on the left side (the row will highlight blue) and click the right-arrow to move it over to the right side of the window.

Important Note

You must give a name to the relationship(s) being split-out using the Name field in the upper right. Otherwise, the name will default to New Relationship.

There must be at least one External Identifier on both sides of the window before you can split. If either of the External Identifier fields are empty, a red circle will appear and Save will be disabled.

When you move a relationship to the right side, all of its existing core accounts transfer with it. However, any Opportunities associated with the relationship being moved will need to be manually selected and transferred over from the Opportunities field.

After you have moved the relationship(s) being split-out to the right side of the window and renamed the new relationship, click Save to submit your changes.


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