Toll Free 1-877-506-2744
How can we help?

Microsoft Silverlight

Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Important Note

The original version of the Rate Sheet section of PrecisionLender requires version 5 or greater of the Microsoft Silverlight browser plugin.  Note that the current version of the Rate Sheet section does not use Silverlight. You can use the links below to check your current version of Silverlight.   

If you have any questions, please contact PrecisionLender support at support@precisionlender.com

  

Installing Silverlight:

Installing Microsoft Silverlight requires local administrative rights to your computer.  

  • If you have local administrative rights, just follow the prompts on the screen and Silverlight will be installed.  
    • You may need to restart your browser after the installation completes. 
  • If you do not have local admin rights to your machine, then you will need your IT department to install Silverlight.  
  • More information on Microsoft Silverlight can be found at the link below

 

What version of Silverlight is required?

  • Silverlight version 5 or greater

 

Which browser is required?

  • Internet Explorer and Firefox are both fully supported
  • In September of 2015 Google removed support for Silverlight from Chrome
  • PrecisionLender is migrating the Rate Sheets section from Silverlight to HTML5. The current version of the Rate Sheets section is available in HTML5, but users still have the option to revert to the original version of Rate Sheets in PrecisionLender. When the migration is complete, this section will follow the normal system requirements found here:

 

What version of Silverlight are you using?

You can check your Silverlight version here:

 

Simple Silverlight test:

 

Troubleshooting Silverlight:

  • Internet Explorer (versions 9 and up) includes a feature called ActiveX filtering, found under Tools. With this option check-marked IE will not load the Silverlight Add-on. This will result in the user being prompted to install Silverlight, even though it is installed.
  • Ensure that Silverlight is enabled: Tools > Manage Add-Ons > Search for SIlverlight and enable if disabled
  • Be aware that Silverlight is no longer supported in Chrome. PrecisionLender is actively working to migrate to HTML5, and the current version of the Rate Sheets section supports Chrome.

 

Reinstalling Silverlight:

If you run into a situation where Silverlight is installed, but not functional in your browser, the following article walks through the process of uninstalling and re-installing Silverlight

  

Related Articles:

Was this article helpful?
Have more questions?