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Over the next year, PrecisionLender will migrate to a new Support Center platform. This migration will provide you and your teams with a more consistent support experience, enhanced content, and greater efficiency through Q2’s consolidated technology stack.
The first phase begins June 16, 2025. Starting on that date, users must sign in with their Support Centercredentials to view articles, how-to guides, and other resources in the PrecisionLender Support Center, including Andi Support. Users will not need to sign in to submit a support ticket.
The PrecisionLender Support team is available to answer questions before and after this change. Users who need help accessing Support Center information can contact Support by phone or submit a support ticket. Please share this update, the FAQs below, and the How do I use the Support Center? article with your end users and technology partners.
The PrecisionLenderSupport Center will require login credentials starting at 8:00AM CT on Monday, June 16, 2025.
Users will need to enter their Support Center username and password to view support resources. Other than this sign-in requirement, the PrecisionLender Support Center, including Andi Support, will remain the same during this phase.
Use your email address as your Support Center username and your Support Center password. These credentials are separate from your PrecisionLender application credentials.
If you have not accessed the Support Center before, you will need to create a password. For step-by-step instructions for signing in or resetting your password, How do I log into the Support Center?.
Our bank has SSO enabled for PrecisionLender. Do I need to sign in separately to the Support Center?
Yes. Your Support Center credentials are separate from your PrecisionLender application credentials. Use your email address as your Support Center username. If you have not accessed the Support Center before, you will need to create a password.
No. You can submit a support ticket without signing in. Continue submitting tickets through the Support Ticket Submission page or by emailing support@precisionlender.com. The process is the same whether or not you are signed in.