In this Article
PrecisionLenderQ2 Relationship Insights, powered by PrecisionLender and the Support Center use different passwords. A password for one system cannot be used to sign in to the other.
For information about the Support Center, see How do I use the Support Center?.
For instructions on a specific Support Center task, use one of these articles:
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Make sure you are using the correct PrecisionLenderQ2 Relationship Insights login screen. If you are unsure, please see Logging into PrecisionLenderQ2 Relationship Insights.
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Select Can’t access your account?.
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On the Request Password Reset page, enter your email address in the Username field, then select Submit.
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You will receive an email containing a secure link to reset your password. If you do not receive the email after a few minutes, see Password reset email not received?.
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Open the secure link in the password-reset email.
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Enter your new password in the New password and Confirm password fields. Enter the password once in each field, and make sure that your browser has not automatically filled either field. Select Submit to reset your password.
If you requested a password reset but did not receive the “Reset Password” email, try the following:
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Confirm that you entered the correct email address, then submit the password-reset request again.
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Check your spam or junk folder. Your company’s security firewall may have blocked the email. If needed, ask your IT administrator to allow emails from the
@precisionlender.comdomain. -
Make sure that you are accessing PrecisionLenderQ2 Relationship Insights from the appropriate network or VPN. Your bank may have IP filters in place.
If you have completed these steps and still have not received the email, a PrecisionLenderQ2 Relationship Insights administrator can generate a link for you. See Creating and Editing Users in Setting Up Users).
You may be using the wrong login page. Follow Steps 1 and 2 in Logging into PrecisionLenderQ2 Relationship Insights, then request a password reset again.
Your bank can customize how users are locked out and how long a lockout lasts. If you exceed the number of failed login attempts allowed by your bank, your account may be locked temporarily or until one of your bank’s administrators unlocks it.
If you think that your account is locked, contact Support or reset your password and try to sign in again.
If you have completed these steps and still need assistance, submit a request. The Support Team can assist you.