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Troubleshooting Printouts

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Disable Adobe Reader in Internet Explorer

Often, Internet Explorer has an add-on that opens PDFs inside of Internet Explorer.  This can cause a number of issues, including inability to save or resize the PDFs.  The easiest solution is to disable this add-on so that the PDFs will be opened in your computers main PDF viewer, instead of in Internet Explorer.


  • In Internet Explorer click on the Tools menu and select Manage add-ons. (If you do not see the toolbar, press ALT on your keyboard)

This shows the Manage add-ons menu in Internet Explorer

  • Inside the Manage add-ons popup:
  • Make sure that the Show filter is set to All add-ons
  • Find the Adobe PDF Reader add-on and click on it.
  • Then click the Disable button
  • Close the window and all Internet Explorer windows that are open and then relaunch Internet Explorer.
  • Printouts should now open in your desktop PDF viewer

This shows the Manage add-ons popup screen where you can disable Adobe PDF Reader in Internet Explorer

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