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Troubleshooting Printouts

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Disable Adobe Reader in Internet Explorer

Often, Internet Explorer has an add-on that opens PDFs inside of Internet Explorer.  This can cause a number of issues, including inability to save or resize the PDFs.  The easiest solution is to disable this add-on so that the PDFs will be opened in your computers main PDF viewer, instead of in Internet Explorer.


  • In Internet Explorer click on the Tools menu and select Manage add-ons. (If you do not see the toolbar, press ALT on your keyboard)
This shows the Manage add-ons menu in Internet Explorer
  • Inside the Manage add-ons popup:
  • Make sure that the Show filter is set to All add-ons
  • Find the Adobe PDF Reader add-on and click on it.
  • Then click the Disable button
  • Close the window and all Internet Explorer windows that are open and then relaunch Internet Explorer.
  • Printouts should now open in your desktop PDF viewer
This shows the Manage add-ons popup screen where you can disable Adobe PDF Reader in Internet Explorer


Enable Pop-ups in Your Browser 

If nothing happens when you click print, your browser may be configured to block all pop-up windows. 

Below, you'll find information about pop-ups for some popular browsers but, because browsers are updated frequently, it may be best to view your browser's help pages for the most up-to-date information on how to enable pop-ups.

Internet Explorer


Microsoft's FAQ shows you how to turn Internet Explorer's pop-up blocker on and off. Choose your browser version from the drop-down menu on the upper right.



Similar to Firefox, in Chrome, you can add specific sites to an allowed list so pop-ups for that site always appear. For more information on how to manage pop-up settings in Chrome, have a look at Google's support documentation.



In Firefox, you can add specific websites to an allowed or exceptions list. Once you add a site to this list, pop-ups from that site are always visible. Mozilla's support pages show you how to manage pop-up blocker settings in Firefox.



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