Toll Free 1-877-506-2744
How can we help?

Connecting to PrecisionLender

Print Friendly Version of this pagePrint Get a PDF version of this webpagePDF

Accessing the PrecisionLender application via a web browser:

The PrecisionLender application is accessed through the following URL:

If you need to white-list our system for proxy reasons, we do not recommend whitelisting the PrecisionLender application via IP address since that address may change over time.
  • precisionlender.com
  • *.precisionlender.com

  • Additional sub-domains are also used, so a blanket white-listing of *.precisionlender.com is recommended
    • www.precisionlender.com
    • support.precisionlender.com
    • application.precisionlender.com
    • etc.
If you able to log in to PrecisionLender but are experiencing performance problems e.g. transactions that time-out, check with your network administrator regarding your  HTTPS Packet Inspection policy. If your company does employ HTTPS Packet Inspection it may be necessary to add a "Bypass rule" for the precisionlender.com domain, similar to the steps provided here for the Check Point brand firewall solution. 
 
 

Using the Relationship Awareness upload tool

  • Even though this is a command-line tool (pli.exe), it uses the same protocols and ports as the web-based application
    • application.precisionlender.com
    •  The PLI utility hits the following URLs from the command line:
  • For more information, please see our dedicated PLI.exe article here:

Email Whitelisting

  • PrecisionLender uses several major email service providers (ESPs) to communicate with our clients and users for situations such as:
    • Client support
    • User password reset requests
    • Product update newsletters
    • Automated usage statistics emails
  • We strongly recommend that all clients white-list all email coming from the PrecisionLender.com  and  postmarkapp.com domains (Postmarkapp.com is used for transactional emails such as password resets)

Supporting Domains requiring White-listing

  • Zendesk - Our support center is hosted at Zendesk and many of the resources on our support site are served from:
    • *.zendesk.com
  • Wistia - We rely heavily on streaming video content for support and training materials.  These videos are served from:
    • *.wistia.com
    • *.wistia.net

 

Was this article helpful?
Have more questions?